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Two heat pump outdoor units on a bright white wall

One unit, four seasons

Heat Pump Services in Cumming, GA

Heat pumps repaired, replaced or installed so a single system keeps the house cool through July and warm through January.

How a Heat Pump Earns Its Keep

A heat pump sits outside looking much like a standard condenser, yet it does double duty. Through the long, humid summer it carries heat out of the house, and once the weather turns cool a reversing valve flips the process so the same unit gathers warmth from the outdoor air and delivers it inside. Where summers drag on and the typical January afternoon stays above freezing, that is an efficient arrangement, though it relies on several parts working in harmony. A defrost control periodically melts frost off the outdoor coil, auxiliary heat strips help during deep cold, and some households team their heat pump with a gas furnace so the burner takes over on the most frigid nights. A good share of our heat pump calls involve nothing broken at all. A cloud of vapor rising from the outdoor unit on a frosty morning is the defrost cycle doing its job, and long run times in winter are often perfectly normal. When there is a real problem, such as a reversing valve that will not shift, a defrost control that keeps the unit in defrost far too long or auxiliary strips running nonstop, our technician tests the system, explains the finding and repairs it. If the heat pump has reached the end of the road, we size its replacement to the house and talk honestly about whether a dual-fuel arrangement would serve you better.

Heat Pump Work We Perform

Whether it is one failed component or a whole new system, this is the heat pump work we handle.

  • Stuck in heating or cooling

    Reversing valves, solenoid coils and controls diagnosed when the system will not switch modes.

  • Frost that will not clear

    Defrost controls, coil sensors and the outdoor coil itself checked when ice piles up and stays.

  • Auxiliary heat overuse

    Thermostat setup, outdoor sensors and heat strips checked so backup heat runs only when it should.

  • Dual-fuel arrangements

    Heat pumps paired with gas furnaces and a switchover point set for the house.

  • Electrical and refrigerant faults

    Leaks, capacitors, contactors and fan motors repaired with the same care as any AC.

  • Replacement and new installs

    Heat pumps sized by load calculation, paired with a matched air handler and tested at startup.

  • Ratings that make sense

    SEER2 on the cooling side and HSPF2 on the heating side, weighed alongside duct condition and install quality.

Steps in a Heat Pump Service Call

  1. Describe what you see

    Tell us the mode it is in, what the outdoor unit is doing and how the rooms feel. If it sounds like normal operation, we will say so.

  2. Run both modes

    Cooling and heating are each tested while pressures, temperatures, defrost and auxiliary heat are measured. You get the findings and price.

  3. Repair or replace, then retest

    After repairs or installation, each mode is verified again so the system is ready for whatever season comes next.

What Heat Pump Owners Value Here

  • Normal behavior explained

    Steam on a cold morning is usually the defrost routine working as designed, and we say so rather than sell a repair.

  • Both seasons verified

    A heat pump fixed for summer should heat in winter too, and we test it that way.

  • Straight talk on dual fuel

    It suits some homes and not others. You get a frank read on which group yours belongs to.

  • Both modes tested
  • Defrost cycles explained
  • Dual-fuel know-how
  • Cost before work

Heat Pump Doing Something Puzzling?

Tell us what you are seeing and hearing. A technician will let you know whether it is normal, and if not, what the fix involves and costs.